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IT Support Services and IT Helpdesk

IT Support Services, IT Maintenance Contracts and IT Installation Services to suit your company.

Connaught provides IT support services to organisations across all time zones. We offer “follow the sun” support that allows you to make service calls 24/7/365.

Our services allow organisations to extend their existing in-house IT teams or a completely outsource the IT department for organisations having no internal resource.

We act as your IT Department providing you with skilled and experienced IT professionals who know your business. We are independent and can offer your business experienced and impartial advice on all aspects of IT including infrastructure, network installations, future planning.

Our IT Helpdesk works as a natural extension of your business wherever you are.

We provide a range of IT Support services

Proactive IT Monitoring

Identifying problems and potential areas of risk 24/7/365

Automated Patching

Minimise potential software, OS and application vulnerabilities

Microsoft Applications

Experts in Office 365 and providing integration with your business environment

VOIP Telephone Systems

Installation and support of multi-line phone and video conferencing systems

IT support services at a glance

We offer a range of IT Support Services, including IT Support Contracts.

  • Fully supported datacentre hosting
  • Microsoft Office apps: Office 365, OneDrive, SharePoint, CRM
  • Exchange, Email / messaging solutions
  • Server replacements
  • Hardware upgrades
  • Virtualisation and Cloud solutions
  • Business continuity
  • Disaster recovery
  • Backup solutions
  • Firewalls
  • Office to Office connectivity
  • General IT support
  • Licensing consolidation
  • Antivirus solutions
  • Line of Business Application development
  • Intranet and Website development
  • Big Data Systems and Analytics
Onsite support

IT support engineers onsite at your premises. An instant IT department managing your systems.

Support by telephone

IT support engineers offering telephone support matching your business hours.

Support by remote login

IT Support engineers who log in remotely to your computers to problem solve and fix problems.

Support by email

IT engineers offering support via email, available for the hours your business require.

IT monitoring

24/7/365 IT monitoring for your systems. We can proactively fix or notify you of problems as they arise.

Patching and upgrades

Our IT engineers keep your IT patched to latest stable release and keep Anti-virus applications up to date.

Managed IT Services

Remote IT support

Telephone IT support

Email IT support

Onsite IT support

Proactive IT monitoring

IT System health reports

IT asset management






Network health


Microsoft Windows

Microsoft applications

3rd party applciations


Microsoft Windows Servers

Microsoft Exchange Server

Microsoft SQL Server

Linux servers (all flavours)

Remote Access & Desktop Servers

Email solutions

Wi-Fi systems

Virtual Private Networks (VPN's)

Switches, routers and firewalls

Office telephone systems

Data backup systems

Anti-Virus, Anti-Spam and Anti-Spyware solutions

Proactive IT Monitoring

We can monitor your IT Systems health and availability; servers, computers, routers and network

Proactively Monitoring your IT Systems alerts us to IT problems and allows us to fix them before they affect your ability to run your business. We can look at everything from operating system updates to memory overload.

  • We monitor data backups, ensure computers and servers anti-virus software is up to date.
  • We monitor for hardware failures, failing Disks or RAID environments.
  • We monitor disk space to ensure no loss of productivity.